Carstens General FAQs
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How do I create a company account?
If you need to set up a new account for your facility or business in order to pay with credit, please fill out our new account form and also fill out our credit application and submit these documents to credit@carstens.com -
How do I pay by purchase order?
In order to pay by purchase order, all customers must fill out our credit application and receive prior written approval from credit@carstens.com. All orders submitted via our website and paid for by PO, will be held for review until a credit application is received. When checking out and using P... -
What are my shipping options? Does Carstens offer expedited shipping?
Most orders are shipped via FedEx or UPS. Larger orders may be shipped using FedEx Freight. However, Carstens is flexible and can use your preferred carrier. Please check our Ordering & Shipping page for full shipping information. -
No. Please see our Ordering & Shipping for more information.
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Most orders ship within 3 to 5 business days of being placed. Larger orders, or orders that include products that are back ordered or require assembly on our end, may take longer to ship. Our customer service team is usually able to provide an accurate estimate of when your order will ship. They ...
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Click “My Account” at the top of the Carstens.com website. In your account dashboard, click “My Orders” on the left side. This will allow you to view your past orders. Click on an order to view its status and relevant shipping information.
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How do I change or cancel my order?
Please contact our customer service department at 1-800-782-1524. immediately if you need to cancel or change your order. -
Our return policy depends on the product and the reason for return. Custom products cannot be returned for a refund. Our full return policy can be found on the Ordering & Shipping page
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Do you offer a warranty on your products?
Because we pride ourselves on the quality and durability of our products, all Carstens products feature an included warranty. Click Here for full warranty information. -
We currently ship orders within North America only and do not offer direct international shipping. However, customers outside of North America can still place orders by using a freight forwarding service. To do so, please enter the address of your selected freight forwarder at checkout. Once your...
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When you create an account, or place an order, you are given the option to mark yourself as tax-exempt. Within 72 hours of doing this, please Email or fax your contact information and tax exempt letter to 708-669-1559.
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To get a quote for our products, please follow these simple steps: Visit the Product Page: Navigate to the product page of the item you’re interested in. Add to Quote: Click the “Add to Quote” button to include the item in your quote request. Fill Out the Form: Once you’ve added all desired item...
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Where are Carstens' products made and manufactured?
All Carstens products are proudly manufactured at our plant in Chicago, Illinois using U.S. and imported parts.